Returns & Exchanges Policy
1. Introduction
- This Returns & Exchanges Policy outlines the terms under which customers may request returns, replacements, or exchanges for services and spare parts provided by Sagara DB Bike Service through https://sagaradbikeservice.com/. By availing our services, you agree to this policy.
2. Nature of Services
- As a service-based business, Sagara DB Bike Service primarily offers repairs, maintenance, and related services for two-wheelers. Therefore, returns are generally not applicable once a service has been completed, except in cases where there is a genuine issue or service deficiency.
3. Eligibility for Returns or Rework
- Requests for rework, return, or exchange will only be considered under valid circumstances, such as defective spare parts, incomplete service, or issues directly related to the service provided by us. Customers must report such concerns within a reasonable time frame after service completion.
4. Spare Parts Replacement
If any spare part installed during service is found to be defective or not functioning as intended, it may be eligible for replacement or exchange, subject to inspection and verification by our team. The decision to replace or repair will be at our discretion based on the issue identified.
5. Service Rework Policy
In case of dissatisfaction with the service quality, customers may request a re-evaluation. If the issue is found to be related to our service, we will provide a rework at no additional labor cost within the applicable warranty period.
6. Non-Eligible Cases
- Returns, exchanges, or rework requests will not be accepted in cases involving normal wear and tear, misuse, accidental damage, or repairs performed by unauthorized third parties after our service. Any issues arising due to customer negligence will not be covered.
7. Request Process
- To initiate a return, exchange, or rework request, customers must contact our support team with relevant details, including service information and issue description. Our team will review the request and provide further instructions.
8. Inspection and Approval
All return or exchange requests are subject to inspection and approval by our technical team. Sagara DB Bike Service reserves the right to accept or reject any request based on the findings of the inspection.
9. Timeframe for Resolution
- Once a request is approved, we will make reasonable efforts to resolve the issue within an appropriate timeframe. The duration may vary depending on the nature of the problem and availability of spare parts.
10. Liability Limitation
- Sagara DB Bike Service shall not be held liable for any indirect or consequential losses arising from the use of our services or spare parts. Our responsibility is limited to repair, replacement, or rework as applicable under this policy.
11. Liability Limitation
- We reserve the right to update or modify this Returns & Exchanges Policy at any time without prior notice. Continued use of our services implies acceptance of the updated terms.
12. Contact Information
- For any return or exchange-related queries, please contact us:
    Phone : +91 8722777768
    Email: sagaradbikeaccossories@gmail.com
    Website: https://sagaradbikeservice.com/
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Sagarad Bike Services
Sagarad Bike Service is a trusted two-wheeler service and accessories center based in Ameerpet, Hyderabad, delivering reliable and high-quality solutions since 2021.
